This procedure can be used to clear user memory and return your device to a similar state as it had when purchased.

Please note that this procedure is intended only for certain circumstances:

1. The Technical Support Center recommends this procedure. They have determined that this is the proper solution to the specific situation with your device.
2. Pilot or Trial programs - Some corporate customers assign Nokia 9300 devices for use in pilots or trials. This reformat procedure provides a convenient way to remove personal information between pilots or trials, and re-install standard applications in bulk.
3. File System Corruption - some users or software developers choose to manipulate the device's system folder using a file manager or other tools, and in doing so they can corrupt their file system.

CAUTION - PLEASE READ: This process erases from your Nokia 9300 all of your user data and settings, including your phone book, calendar, email, downloads, recordings, and certain factory installed programs such as Instant Messaging and BlackBerry Connect.

REMEMBER: Create a device data backup or synchronization before formatting.
You can restore device data and settings later. See the Nokia 9300 User Guide for further instructions.

STEP 1 - Format the Nokia 9300 memory

• Remove the battery for 10 seconds
• Replace the battery
• Open the Nokia 9300 to view the inside display
• When you see the screen with "NOKIA" in blue text,
• Press and hold the following four keys until a Format Message is displayed:
  CRTL + Shift + F
• Confirm the process by selecting Format
• Formatting will begin
• After formatting is complete the Nokia 9300 will reboot with some basic settings. If prompted, accept the request to reboot
• Follow the instructions on your Nokia 9300 to set the time, date and city and to enter your contact information.

STEP 2 - Download the install-cingular-default-603.SIS to a compatible PC.

STEP 3 - Prepare a Multimedia Memory Card (MMC)¹

• Transfer the .sis file from your PC to your device using MMC, data cable, Bluetooth or infrared. For instructions see the Nokia 9300 User Guide.

STEP 4 - Install the file install-cingular-default-603.SIS to your Nokia 9300²
Note: This step is required to install Cingular specific settings and programs to your Nokia 9300.

• Insert the Multimeda Memory Card created in Step 2 to your Nokia 9300.
• Replace the battery cover (so the Nokia 9300 can read the MMC)
• Open your device, then open the File Manager:
  Press the Desk application key
  Scroll to and select Office
  Scroll to and open File Manager
• Using the arrow keys, scroll to Memory Card
• Highlight the file install-cingular-default-603.SIS
• Press Open to start the installation process
• Follow and accept all prompts and requests
• Reformatting is now complete

(1) You may choose to install the file above using Nokia PC Suite. Please see the Nokia 9300 User Guide for general instructions to install software using Nokia PC Suite, and follow those instructions instead of Step 4 above.

(2) CAUTION: The .sis file above is ONLY intended for use with a Nokia 9300 with the appropriate software version. DO NOT install this file to a Nokia 9300 with any other software version. DO NOT install this file to any other model device.