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How can we help you?Have a question about a phone or a Nokia original accessory? Do you need assistance with your order? We are here to help.
Let us point you in the right direction. Some problems are best handled by contacting Nokia, while in other cases your operator or Service Provider might be in the best position to assist you.
Please note! To determine if your battery is part of the Nokia BL-5C product advisory, please visit www.nokia.com/batteryreplacement for more information and further instructions.
Please select the subject of your inquiry:
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More information on the Product Advisory Battery Replacement is available online. Read more |
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If you need further assistance, please Call the Nokia Care Contact Center:
Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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To place an order or get order information, call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For assistance with phone activation, please contact your Service Provider. |
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For assistance with adding minutes to pre-paid phones, please contact your Service Provider |
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For information about Accessories or Enhancements, please visit the Buy accessories page or contact the Nokia Care Contact Center directly: Buy accessories. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For assistance with choosing a device that best fits your needs/lifestyle, please visit the Compare phones page or contact the Nokia Care Contact Center directly:
Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For assistance with billing questions about your service plan, please contact your Service Provider. |
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To add settings to your phone, please visit our Settings section.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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If you see the word "Locked" on the display of your Nokia phone, you may have activated the key guard feature. Press the button below "Unlock" then press the * (Asterisk) key, to unlock the key guard on your phone. The phone will display "Phone unlocked".
Some Nokia phones also have the phone lock feature available. If the phone lock was activated on your Nokia phone, your phone would prompt you to enter your PIN Code. The default PIN Code is 1234. If you do not know your PIN Code number, please contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations. If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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The PUK code is an 8-digit code from your Service Provider used to change a disabled Personal
Identification Number (PIN) code. The PUK code will be requested when an incorrect PIN is entered multiple times.
Please
contact your Service Provider for this PUK code.
If you have already contacted your Service Provider and the PUK code provided did not work, it will be necessary to obtain a new Subscriber Identity Module (SIM) Card from your Service Provider. The PUK code is used to protect your phone from unauthorized access and if multiple attempts at entering the PUK code occur, the SIM card will become inactive for your protection. |
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To determine product availability, please visit the Compare Phones section. If you would like to be notified when a new device will be available, please sign up for e-mail updates by clicking on the "Sign Up" option on the product page (if available). |
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For detailed repair instructions, please visit Repair instructions and locations.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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You may check your repair status on-line or
please contact customer care:
Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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If you have forgotten your security code, or the security code is not working on your Nokia phone, please
try the following:
The factory default security code is 12345. The default PIN Code is 1234. If you entered a wrong code three or more consecutive times, the phone may switch to a "sleep mode" and not accept any entries for the next 15 minutes. Please power the phone off, then back on, and let it sit idle or untouched for 15 minutes, then try again. If your security code still does not work, contact your Service Provider or submit your phone so it may be inspected for repair. Repair instructions and locations. |
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For helpful troubleshooting information, please reference our on-line
Repair Troubleshooting Tool,
tutorials,
user guides, and
FAQs.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For assistance with setting up your voice mail, please contact your Service Provider. |
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You can register your device ownership online.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For helpful product information, please reference our on-line tutorials, user guides, and FAQs.
If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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For information and support for Nokia products in countries other than the U.S., please
visit our Global Contact Us web page.
This website, NokiaUSA, contains product and support information that is specific to customers located in the United States. Phones released and supported in the US are listed in the drop down menu. If your phone model is not listed, it may be that the phone is not yet available in the US (please visit our Compare Phones section). Or, your phone may be a non-US phone model and only available in other regions. If so, please visit our Global Website and select the country from which the phone was purchased for product information or assistance with your phone. |
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For assistance with products for business, please visit our Support for Business Products website. |
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For product information about the N-Gage Deck or N-Gage QD Game Deck, please visit
the N-Gage Deck Support website.
Or, if you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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Contact Information: |
For assistance, please contact the Nokia Care Contact Center:
Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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Nokia Accessibility: |
For assistance with accessibility products, please visit our Nokia Accessibility web site. |
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Please visit our On-line Troubleshooting Tool for tips on how to improve the signal strength of your device. If you continue to experience low signal strength, please contact your service provider for assistance. If they are unable to answer resolve this issue, please submit your phone so it may be inspected for repair. Repair instructions and locations. If you should need assistance, please contact the Nokia Care Contact Center: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Telephone: 1-888-NOKIA-2U (1-888-665-4228) TTY/TDD: 1-800-24-NOKIA (1-800-246-6542) Hours of Operation: Monday-Friday 9:00 a.m. - 9:00 p.m. EST Saturday: 10:00 a.m. - 7:00 p.m. EST |
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N-Gage Application: |
For assistance with the N-Gage Application, please visit the N-Gage Website or contact the Nokia Care Contact Center directly: Email us. We will promptly answer your question 7 days a week. Call the Nokia Care Contact Center: Hours of Operation: |
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XOHM |
For assistance with XOHM services, please visit the official website at http://www.xohm.com or contact them directly at: 1-877-333-9646. |
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Mac Support |
For assistance with Mac Compatibility, please visit our Mac Support pages |
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Maps |
For assistance with Nokia Maps and GPS, please visit our Maps page |
